Shipping & Returns

 

Shipping

All items are shipped using the Japanese Postal service as this is by far the cheapest method. Parcels can take between 5 days and two weeks to arrive. Unfortunately Japan Post do not offer insurance or a tracking service. If you would like your item to arrive quicker or have insurance and tracking abilities it can be shipped using EMS. This however is more expensive. Please email me IN ADVANCE OF PURCHASE for EMS charges. I do not make any profit from shipping and will charge the exact amount the post office charges me. Postal charges from Japan to the US, UK, Europe, Australia and NZ are the same thus only one shipping charge is listed with each item however as I pay the postal service in Japanese Yen my shipping charges may change due to fluctuations in exchange rates. The price listed with each item at the time of purchase is the price you will pay for shipping.

Aka Tombo Millinery is not responsible for any lost parcels unless posted EMS and no replacement or refund will be given if the hat is lost by the postal service.

Your country of residence may add import charges and VAT on an item. These charges are solely the responsibility of the buyer and Aka Tombo Millinery is not liable for any extra charges.

Orders that are shipped to countries outside Japan may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Aka Tombo has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond my original delivery estimates.

It is an offence to falsify customs documents therefore when posting hats I cannot mark them as "gift" or falsify the value of the hat.

Returns

Please let me know immediately if you are unhappy with your items. I want you to be happy and 100% satisfied with your purchase!

If the hat arrives damaged or is not of the quality you expected please inform me by email as soon as the parcel is received and return arrangements will be made as well as a refund.  

A refund will only be given if the hat arrives in a damaged condition and I must be informed within 3 days of receipt.